In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassi

The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer ser

Provides superb application of sound customer service principles to libraries especially public libraries.

Building libraries on the bookstore model.

In addition to providing students with a solid foundation in library management, with its structured, practical knowledge this impressive volume will also benef