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Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exac
Delivering Quality Service
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Categories: Customer service
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Delivering Quality Service
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Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exac
Delivering Quality Health Services: A Global Imperative
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This report describes the current situation with regard to universal health coverage and global quality of care, and outlines the steps governments, health serv
Delivering Satisfaction and Service Quality
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Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every lib