The service process design landscape is changing, with a much broader range of design options now available. Opportunities for new service design configurations

Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service provider

The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities fo

Are you prepared for the coming AI era? AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary under

Whether it is the turnaround of a sports team to win a championship, bettering a community, remediation of business, or adoption and adaption to digital busines