The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conv

Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways emp

​What is a bumbershoot? Or a moonbow? And what does it mean when someone absquatulates...? Find out all this and more in The Dictionary of Difficult Words. Te

A school day can be so overwhelming: so many people, so many noises, so many things to remember. Grown-ups say it’ll get easier with time, but even saying hel

"Features more than 10,000 entries that focus exclusively on words that, while outside most people's working vocabulary, are often encountered in literature, in