Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Succ

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer

Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Succ

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer se

One of Forbes's Top Ten Technology Books of the Year How to redesign ‘big, old’ companies for digital success—featuring a survey of 300+ business leaders