Strong communication skills are arguably the most important attribute a manager can possess. Many managers believe they have already mastered the four basic com

Communication is the basis of so much of what happens in the workplace and indeed in our private lives. Without effective communication our lives are so much th

Research demonstrates that even if empathy – the capacity to perceive or share emotions with other beings or objects – is not part of a person’s communica

With a focus on outcomes-based education, this business communication manual caters to the needs of students of business communication at universities, techniko