Make email work for you, not against you. The guidelines and techniques in this book will make that happen. -Author is widely published and a leading teaching s

Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? Just as body language helps you to make an impres

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From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conver