With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the

Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure profess

An introductory text on various aspects of reference services that requires your students to think!An Introduction to Reference Services in Academic Libraries i

This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate libra