You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experien

Provides the information needed to manage and conduct a customer survey program. The book walks the reader through the various stages of a survey with particula

Questions as Measures An Overview Designing Questions to Gather Factual Data Questions to Measure Subjective States Some General Rules for Designing Good Survey

A survey of the contents of the Bible including historical sidelights and suggestions for teaching.