A total approach to TQM that guarantees success. TQM is so multifaceted--and afects so many apsects of an organization--that embracing it piecemeal often leads

Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this wo

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Quality Management System Handbook for Product Development Companies describes a systematic approach for quality management and continuous improvement via a for

The definitive guide to organizational excellence--completely updated Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quali