Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organ

Winner of the International Society for Performance Improvement (ISPI) Award of Excellence for 2008 Selected for the 2008 ISPI Award of Excellence for Outstandi

Compiling extensive research findings with real insights from the business world, this must-read book on performance appraisal explores its evolution from the c

This volume presents a clear and practical explanation of statistical thinking without the typical equations and formulas. It aims to bridge the gap from concep

With the contributions from leading national and international scholars and practitioners, this volume provides a "state-of-the-art" look at ID, addressing the