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This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfactio
Public Productivity Handbook
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Type: BOOK - Published: 2004-02 - Publisher: CRC Press

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Presented by Holzer (public administration, Rutgers U., US) and Lee (public administration, Catholic U. of Korea), 38 papers address ''public administration pro
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Type: BOOK - Published: 2013-01-01 - Publisher: Edward Elgar Publishing

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'Carrera and Dunleavy provide a crystal clear and comprehensive account of the complex issues involved in how best to improve the productivity of government ser
Measuring and Improving Productivity in Services
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The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades.
Measuring Public Sector Productivity
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