Improving Service Quality in the Global Economy

Improving Service Quality in the Global Economy
Author :
Publisher : CRC Press
Total Pages : 427
Release :
ISBN-10 : 9781420031133
ISBN-13 : 1420031139
Rating : 4/5 (33 Downloads)
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Book Synopsis Improving Service Quality in the Global Economy by : Michael Milakovich

Download or read book Improving Service Quality in the Global Economy written by Michael Milakovich and published by CRC Press. This book was released on 2005-08-03 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su


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