As we approach the beginning of the 21 st century, we are beginning to see the emer gence of knowledge management as a natural evolution of the focus and import

Knowledge management promises concepts and instruments that help organizations support knowledge creation, sharing and application. This book offers a comprehen

Information and knowledge have fundamentally transformed the way business and social institutions work. Knowledge management promises concepts and instruments t

Knowledge management has always been about the process of creating, sharing, using, and applying knowledge within and between organizations. Before the advent o

We recognize knowledge management as a socio-technical phenomenon where the basic social constructs such as person, team, and organization require support from