This book is a comprehensive reference on ISO management system standards and their implementation. The impacts that ISO 9001 and ISO 14001 have had on business

Updated to the latest standard changes including ISO 9001:2015, ISO 14001:2015, and OHSAS 18001:2016 Includes guidance on integrating Corporate Responsibility a

The methodology included in this book contributes to the practical application of evaluating all the requirements of the ISO 9001, 45001 and 14001 standards, se

This book guides readers through the broad field of generic and industry-specific management system standards, as well as through the arsenal of tools that are

The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001,