"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" pr

This book reflects the tremendous changes in the telecommunications industry in the course of the past few decades – shorter innovation cycles, stiffer compet

Process Modeling Style focuses on other aspects of process modeling beyond notation that are very important to practitioners. Many people who model processes fo

This book constitutes the proceedings of the 10th International IFIP WG 8.9 Working Conference on Research and Practical Issues of Enterprise Information System

The idea for this book is stemmed from the questions the author is frequently asked by project managers and service management practitioners working in the info