J.M. Juran, the premier expert on quality in the world, provides top-level managers with the specific field-tested methods they need to successfully lead their

J.M. Juran, whom Business Week calls, "the man who taught Japan how to manage for quality", presents a new, exhaustively comprehensive approach to planning, set

By the most famous expert on quality in the world, this book offers a universal basis for quality planning--applicable throughout any organization and in all in

A practical, concise guide to improving business performance by properly applying quality management methods "Dr. Juran's wisdom on quality and management is ti

Concise, convenient, to the point—a one-stop source for implementing quality leadership "At last, we now understand that quality superiority cannot be achieve