It's all in the title. Layman's Guide to Workforce Management is a humble attempt to guide the path of the unlearned in the rocky terrain of Workforce managemen

The official study guide for the Workforce Management Technology Certification, containing core knowledge for time and labor management The worldwide standard f

This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforc

An essential guide for putting workforce management systems to work for your business Showing you how to take your business from reactive to proactive and impro