This book considers the ways in which the need to show (or hide) particular emotions translate into job roles - specifically those of leaders or managers - wher

This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional lab

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but

This practical book deals with the emotional and moral dimensions of school leadership. The author sets out the intra-personal and interpersonal attributes, att

This volume of Research on Emotion in Organizations contributes to the ongoing research on emotions within organizational leadership through a three-level analy