Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impa

This is a practical guide covering the types of indicators to use and the role of performance measurement in LIS management. The book is aimed at all those who

The purpose of this guide book is to give the reader a quick and effective access to the most appropriate Key Performance Indicator (KPI). The 36,000 KPIs are c

Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an a