This book uses state-of-the-art scientific methods to reveal that most firms currently do not realize the full potential of logistics outsourcing. It shows the

Alexander de Grahl provides with his three papers on success factors in logistics outsourcing relevant insights regarding this important research question. In d

Logistics and Supply Chain Management has been a vital part of every economy and every business entity. Both sciences have become prestigious research fields fo

To manage an effective customer loyalty program, third party logistics service providers (3PLs) must understand the determining factors, as well as cultural bac

The fully revised new edition of this well known and respected book is characterized by the more international perspective it has taken on through contributions