Measure What Matters to Customers

Author	: Ronald J. Baker
Publisher	: John Wiley & Sons
Total Pages	: 210
Release	: 2007-01-29
ISBN-10	: 9780470056271
ISBN-13	: 0470056274
Rating	: 4/5 (71 Downloads)

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Book Synopsis Measure What Matters to Customers by : Ronald J. Baker

Download or read book Measure What Matters to Customers written by Ronald J. Baker and published by John Wiley & Sons. This book was released on 2007-01-29 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

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