This book has been replaced by Introduction to Mediation, Moderation, and Conditional Process Analysis, Third Edition, ISBN 978-1-4625-4903-0.

Mediation is used to resolve disputes in business, employment, education, domestic relationships, religious organizations, government, international relations,

Mediation has become a common technique for terminating violent conflicts both within and between states; while mediation has a strong record in reducing hostil

How Mediation Works will introduce management and law students as well as businesses to this art of conflict resolution from the behavioral perspective, while a

This book focuses on the processes and practices that contemporary protesters use when acting with (and through) media. It covers both online and off-line conte