This book is the ultimate, single-source guide for writing clear, effective business documents. A comprehensive, easy-to-use reference book packed with valuable

For anyone who wants to communicate effectively in business,this is your complete reference guide for any form of written communication. Packed with over 500 sa

A revised, updated edition with more than three hundred sample letters, memos, and e-mails, and new tips on how to use and adapt them. The era of long, leisurel

Sit down at the keyboard and cinch that deal! Press the send button and get the account! Writing skills are more important than ever in determining business suc

Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? Just as body language helps you to make an impres