This open access book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and fl

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep th

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu

"Introduction to Product/Service-System Design" contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples