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Dynamic service-oriented environments (SOEs) are characterised by a large number of heterogeneous service components that are expected to support the business a
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Service Level Agreements in Service-oriented Architecture Environments
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Abstract: "Quality attribute requirements play an important role in service selection in a service-oriented architecture environment. It is easy to envision fin
Green IT for Sustainable Business Practice
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This book provides a full understanding of the importance of IT when trying to achieve an organization's green objectives. O'Neill gives the tools to create an
Foundations of Service Level Management
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This text enables IT managers to create a detailed and practical SLM strategy and shows them how to implement it in their organizations.