Organizational Competence for Servitization

Download or read book Organizational Competence for Servitization written by Tim Posselt and published by Springer. This book was released on 2017-11-15 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tim Posselt investigates the factors leading to organizational competence for servitization - a key strategic alternative in times of digitalization and globalization -, and analyses the transformation process servitizing firms undergo. He explores the issue through conceptual research and case studies, and identifies the ability to access and leverage customer knowledge as the foundation of successful servitization. The findings provide valuable insight for managers looking to strengthen their service business, and add to literature on servitization and service-dominant logic.