At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison expl

This book provides a blueprint of how to develop a discipline for process management that applies to any type of orientation. As the economy moves toward a serv

Baffled by repeated mistakes in your department? Want to focus your employees' limited time on more valuable work? The answer to these challenges and more is bu

Although physicians and hospitals are receiving incentives to use electronic health records (EHRs), there is little emphasis on workflow and process improvement

The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vo