Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again, Baird pu

This expansion of Whatever It Takes sharpens the focus on the pyramid of interventions strategy. The authors examine case studies of schools and districts acros

Bar and restaurant expert and host of Bar Rescue Jon Taffer offers a no-nonsense strategy for making your business successful by creating the right emotional re

This book examines the dissatisfaction within the legal community and offers practical, real world solutions for increasing lawyers' satisfaction with their car

Every day, thousands of people are discharged from hospitals. While relieved to be going home, they are often frightened and insecure about caring for themselve