The health care setting of the 21st century is complex and scary. Finding your voice so you can partner with the health care team in a positive way is how you b

Collecting several key documents and policy statements, this supplement to the ninth edition of the Intellectual Freedom Manual traces a history of ALA’s comm

Global Trends in Dispute Resolution Series, Volume 11 It can be said that negotiation is about what to do, whereas mediation is about how to do it—how to make