Related Books

The Presentation of Self in Everyday Life
Language: en
Pages: 272
Authors: Erving Goffman
Categories: Social Science
Type: BOOK - Published: 2021-09-29 - Publisher: Anchor

DOWNLOAD EBOOK

A notable contribution to our understanding of ourselves. This book explores the realm of human behavior in social situations and the way that we appear to othe
Front Stage, Backstage
Language: en
Pages: 284
Authors: Raymond Alan Friedman
Categories: Business & Economics
Type: BOOK - Published: 1994 - Publisher: MIT Press

DOWNLOAD EBOOK

In this carefully detailed and rigorous study of the social processes of labor negotiations, the author uncovers the pressures and motivations felt by negotiato
Handbook of Services Marketing and Management
Language: en
Pages: 538
Authors: Teresa Swartz
Categories: Business & Economics
Type: BOOK - Published: 2000 - Publisher: SAGE

DOWNLOAD EBOOK

This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world
Services Computing
Language: en
Pages: 363
Authors: Liang-Jie Zhang
Categories: Computers
Type: BOOK - Published: 2008-08-07 - Publisher: Springer Science & Business Media

DOWNLOAD EBOOK

This book bridges the gap between Business and IT services and proposes an original life-cycle view of the modern service industry. Major solution architectures
Introduction to Service Engineering
Language: en
Pages: 672
Authors: Waldemar Karwowski
Categories: Technology & Engineering
Type: BOOK - Published: 2010-01-12 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterp