Service leadership is conceived as "satisfying needs by consistently providing quality personal service to everyone one comes into contact with, including one's

Servant-leadership may be the answer to the current demand for a more ethical, people-centred leadership where humility, servitude and contribution are key elem

The definitive playbook for driving impact as a middle manager Leading from the Middle: A Playbook for Managers to Influence Up, Down, and Across the Organizati

How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of th

This book is for anyone who is interested in becoming a leader/manager or who already is in such position. For those seeking such responsibilities or promotion,