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Service Management
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Pages: 341
Authors: Jay Kandampully
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Type: BOOK - Published: 2011-12-09 - Publisher: Springer Science & Business Media

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“Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, D
Service Management and Marketing Principles
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Authors: Jay Kandampully
Categories: Business & Economics
Type: BOOK - Published: 2024-06-07 - Publisher: Taylor & Francis

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This book explores the service economy and challenges that all organizations face as goods and services make way for a world where customers (B2C) and businesse
Service Management For Dummies
Language: en
Pages: 338
Authors: Judith S. Hurwitz
Categories: Computers
Type: BOOK - Published: 2009-05-11 - Publisher: John Wiley & Sons

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A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and de
Service Management
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Pages: 294
Authors: John R. Bryson
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Type: BOOK - Published: 2020-11-26 - Publisher: Springer Nature

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This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and bus
Telecommunications Quality of Service Management
Language: en
Pages: 638
Authors: Antony Oodan
Categories: Technology & Engineering
Type: BOOK - Published: 2003 - Publisher: IET

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An understanding of the basic concepts of quality and its management is essential for the professional management of Quality of Service (QoS) in telecommunicati