Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-prof

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical is

This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - fo

If you’re at the sharp end of management, juggling conflicting demands to keep your organization’s promises to customers, with ever-reducing resources whils

Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and satisfaction. It elaborat