Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21

Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring a

A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of t

What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterp

This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging t