Stop Harming Customers

Download or read book Stop Harming Customers written by David Silverman and published by Business Expert Press. This book was released on 2023-12-08 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the year 2000, banks have been fined almost a third of a trillion dollars. Yet, every year billions more are imposed. Why? This book explains why banks break the law (it’s not just the money), explains the challenges facing Compliance functions, considers that the majority of financiers don’t want to do wrong, and puts forth a proposal to stop banks from harming customers. The lessons in this book are applicable to any business where profit motives can conflict with customer benefit–in short, every business. (And if you’re interested in cryptocurrency, this book’s for you too!)