This book is intended to help readers treat persons who are considered to be difficult clients. The approach is practical, with a minimum of theoretical assumpt

"I know that I am doing therapy correctly and well, so why aren't some of my clients changing?" "Why do I feel anxious when I think about my next session with t

Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reput

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often