WINNER: Independent Press Awards 2021 - Career Figuring out your next move after transitioning out of the military should start before your last day. Prepare yo

"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business

This book brings together leading practitioners and scholars engaged in professional development programming for and research on mid-career faculty members. The

Prepares veterans transitioning into the civilian workplace for success with practical tools to manage their job search and personal brand.

This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service compa