This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - fo

Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-prof

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical is

Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business envir

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced