The must-read summary of Ken Blanchard, Jim Ballard and Fred Finch's book: "Customer Mania: It’s Never Too Late to Build a Customer-Focused Company". This com

From one of America's biggest bestselling authors and inspiring business speakers comes the key to creating a people-oriented, performance-driven, customer-firs

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact

A delightfully cynical book which looks at the paper fiat currencies which we use everyday and questions how long they can survive. Could worthless paper be rep

"A seasoned and well-respected marketing professional advises advertising, marketing, and communication agency managers and their clients about how to get the m