Telecommunications: Preliminary Observations about Consumer Satisfaction and Problems with Wireless Phone Service and FCC's Efforts to Assist Customers with Complaints

Download or read book Telecommunications: Preliminary Observations about Consumer Satisfaction and Problems with Wireless Phone Service and FCC's Efforts to Assist Customers with Complaints written by Mark Goldstein and published by DIANE Publishing. This book was released on 2009-12 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt: The use of wireless phone service in the U.S. has risen dramatically over the last 20 years, with an estimated 270 million subscribers as of Dec. 2008. Concerns have been raised in recent years about the quality of this service, incl. concerns about billing and carriers' contract terms, such as fees charged for terminating service before the end of a contract period. The FCC has flexibility in regulating wireless phone service carriers. FCC's rules include procedures for addressing consumer complaints. This testimony provides preliminary info. on: (1) consumers' current satisfaction with wireless phone service and problems consumers have experienced with this service; and (2) FCC's efforts to assist wireless consumers with complaints. Tables.