The third publication in MSP University's bestselling Managed Services Series, this edition covers all aspects of delivering I.T. and technical services to end-

The fourth publication in MSP University's bestselling Managed Services series reveals how to build, staff, and maintain a NOC and Service Desk effectively and

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With

With radical change in the technology landscape in every enterprise, the inherent IT services embedded in anything and everything that happens in the business,

Service Delivery is the second element in the new ITILInfrastructure Library to be published. Service providersneed to offer business users adequate support - S