The definitive guide to organizational excellence--completely updated Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quali

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Written by one of the foremost authorities on the subject, the Second Edition is completely revised to reflect the latest changes to the ASQ Body of Knowledge f

Designed as a study aid for those preparing to take the Certified Quality Manager Examination administered by the American Society for Quality (ASQ), this book

Drawing on the enormous experience and expertise of the contributors, who are all renowned in their fields. The third edition has been reorganized according to