Practical guide to the use of the Internet for information retrieval, explaining the.

Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including q

The 1998 Data Protection Act provides a framework for the way in which organisations should collect and process personal information. It has far-reaching implic

This title describes how best to use statistical data to produce professional reports on library activities. The authors cover data gathering, sampling, graphic

Covers pre-order checking, ordering procedures, special orders, budgets, check-in, invoices, returns, claims, continuations, outsourcing, and online e-services