For over 22 years, Steve Albrecht has trained thousands of library employees around the country on the dos and don’ts of handling challenging, entitled, eccen

In the midst of a decade of extraordinary change in academic libraries--change driven by information technology, new approaches to teaching and learning, new mo

We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-third

Security planning, part of disaster response and continuous operations planning, is the key to proactively addressing potential safety issues.