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Language: en
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Pages: 209
Type: BOOK - Published: 2012-05-26 - Publisher: AMACOM Div American Mgmt Assn
Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a b
Language: en
Pages: 248
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Type: BOOK - Published: 2001 - Publisher: Harvard Business Press
Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and custom
Language: en
Pages: 268
Pages: 268
Type: BOOK - Published: 2012-05-26 - Publisher: AMACOM
Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they’re a requirement. With entert
Language: en
Pages: 206
Pages: 206
Type: BOOK - Published: 2002-01-29 - Publisher: Wipf and Stock Publishers
Christian theologians are agreed that God is eternal. However, disagreement arises within the Christian tradition over the precise interpretation to be given to
Language: en
Pages: 82
Pages: 82
Type: BOOK - Published: 2014-12-15 - Publisher: The Rosen Publishing Group, Inc
Even in challenging economic times, the hospitality industry is one career field that has consistently proven itself to hold out against difficult financial cir