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Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a b
Loyalty Rules!
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Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and custom
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Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they’re a requirement. With entert
God and Timelessness
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Christian theologians are agreed that God is eternal. However, disagreement arises within the Christian tradition over the precise interpretation to be given to
Careers in Hospitality
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Even in challenging economic times, the hospitality industry is one career field that has consistently proven itself to hold out against difficult financial cir