Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research f

The emergence of "total quality" as an approach to organising, sustaining and improving quality of service offers considerable potential benefits to the health

Health Administration

By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of

Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The