Training Library Staff and Volunteers to Provide Extraordinary Customer Service
| Author | : Julie Beth Todaro |
| Publisher | : ALA Neal-Schuman |
| Total Pages | : 172 |
| Release | : 2006 |
| ISBN-10 | : UOM:39015066743421 |
| ISBN-13 | : |
| Rating | : 4/5 (21 Downloads) |
Book Synopsis Training Library Staff and Volunteers to Provide Extraordinary Customer Service by : Julie Beth Todaro
Download or read book Training Library Staff and Volunteers to Provide Extraordinary Customer Service written by Julie Beth Todaro and published by ALA Neal-Schuman. This book was released on 2006 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.
