Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedent

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal,

The Health and Wellness Journal Workbook is a compilation of over 75 thought-provoking and soul-searching health and wellness exercises that can be used as a su

This updated and expanded edition of Cyberspace in Peace and War by Martin C. Libicki presents a comprehensive understanding of cybersecurity, cyberwar, and cyb

“Chip Bell's unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer's ingenuity for