After–sales Service of Engineering Industrial Assets

Download or read book After–sales Service of Engineering Industrial Assets written by Vicente González-Prida Díaz and published by Springer Science & Business Media. This book was released on 2014-01-10 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.